How to question your care or raise a concern if you need to.

Getting a second opinion

If you’d like a second opinion about your treatment options from another specialist, you can request this.

Your doctor doesn’t have to organise a second opinion, but most are happy to. As a first step, you may want to ask your treatment team whether they have already consulted other specialists or would be willing to do this.

If you’d like to be referred to another specialist or hospital, your GP can refer you. Getting a second opinion can take some time. To help you decide whether to wait, ask your doctor whether any delays in starting your treatment could affect your health.

Raising a concern or complaint

If you’re unhappy with your care, you can raise this with the service involved. This can be an informal chat if you prefer – most issues can be resolved this way. You can also make a formal complaint. Ask what the procedure is for your local NHS service.

If you’re making a complaint, the NHS must look into it properly and respond to you promptly. If you’re not satisfied with the outcome, you can take your complaint to the England’s Parliamentary and Health Service Ombudsman.

If you’re making a complaint, the NHS must look into it properly and respond to you promptly. If you’re not satisfied with the outcome, you can take your complaint to the Scottish Public Services Ombudsman.

If you’re making a complaint, the NHS must look into it properly and respond to you promptly. If you’re not satisfied with the outcome, you can take your complaint to the Welsh Public Services Ombudsman.

If you’re making a complaint, the NHS must look into it properly and respond to you promptly. If you’re not satisfied with the outcome, you can take your complaint to the Northern Ireland Commissioner for Complaints.

 

Information Standard

Information last reviewed: October 2015

Next review due: October 2018

Breast Cancer Now's health information is covered by NHS England's Information Standard quality mark. Find out how this resource was developed.