Have a question about Breast Cancer Now or about our work? You may find the answer below.

If you still need more help, please email supporterengagement@breastcancernow.org or call 0333 20 70 300.

There are several ways you can make a donation to Breast Cancer Now - and thank you! Depending on what is easiest for you, you can either:

  • Go to breastcancernow.org/donate
  • Send a cheque made payable to Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC3N 1DY. If you do send a cheque, please make sure you enclose a brief note with your contact details and let us know how you raised the money so we can get in touch and thank you.
  • Contact our Supporter Engagement team on 0333 20 70 300 and donate over the phone using a credit or debit card.
  • Pay the money in directly at a Barclays bank. All you need to do is contact our Supporter Engagement team by email at supporterengagement@breastcancernow.org or by phone on 0333 20 70 300 and request a paying-in slip. We’ll send it out to you and you can then use it to pay cash and cheques directly into our account.

Yes. You can set up a regular gift for the amount of your choice here.

Thank you so much for your regular gift - they mean we can plan for the future and ensure money is available for research where it is needed most. Regular gifts mean a consistent, predictable income so we can plan and budget better and, therefore, be more efficient. More of your money goes to our work as they generate less administration and carry cheaper bank charges.

There are also benefits for you - the donor. Once you have set up a regular gift, we do not have to write to you so often to ask for your support. You can spread your donations over a period of time, so you pay less each month. A regular gift also provides you with the reassurance that you are actively helping to stop women dying from breast cancer.

All the transactional areas of Breast Cancer Now’s websites are on a secure server and use encryption security software in areas where online payment details are accepted. We are fully committed to protecting the security of your data.

More information on the steps we take to protect your privacy can be found on our privacy policy page. If you'd rather set up a direct debit by post, you can download and print off our direct debit form and return it to us at the address shown on the form.

Please contact our Supporter Engagement team on 0333 20 70 300 or email them at supporterengagement@breastcancernow.org and they will be happy to help you.

If possible, and to help make this quicker for you, please have to hand your supporter number (if known), full name and postcode.

Please contact our Supporter Engagement team on 0333 20 70 300 or email them at supporterengagement@breastcancernow.org and they will be happy to help you.

If possible, and to help make this quicker for you, please have to hand your supporter number (if known), full name and postcode.

Gift Aid allows Breast Cancer Now to claim tax back from HM Revenue & Customs on all your donations. For every £1 you give, we will receive 25p through Gift Aid, giving us a total amount of £1.25.

It doesn’t cost you a penny more and the additional support will help to fund Breast Cancer Now’s vital work; making a difference to the lives of even more people affected by breast cancer.

To qualify for Gift Aid you must be a UK tax payer and pay an amount of Income Tax or Capital Gains Tax each tax year (6 April – 5 April) at least equal to the amount of tax that all the charities you donate to will reclaim on your gifts for that tax year. Other taxes such as VAT and Council Tax do not qualify.

Breast Cancer Now will reclaim 25p of tax on every £1 that you have given.

To find out more about Gift Aid, visit the HMRC website.

You can let us know at any time whether you are eligible for Gift Aid or not by getting in touch with our Supporter Engagement Team via email at supporterengagement@breastcancernow.org or by phoning 0333 20 70 300.

Gift Aid allows Breast Cancer Now to claim tax back from HM Revenue & Customs on all voluntary donations. For every £1, we will receive 25p through Gift Aid, giving us a total amount of £1.25.

All you need to do is ask sponsors/donors to complete in full the boxes on your sponsorship form – this includes their name, address and postcode and, if they are eligible, to tick the Gift Aid box. If you have not received a sponsorship form from us, all you need to do is contact our Supporter Engagement team by email at supporterengagment@breastcancernow.org or over the phone on 0333 20 70 200 and request it.

To qualify for Gift Aid your sponsor/donor must be a UK tax payer and pay an amount of Income Tax or Capital Gains Tax each tax year (6 April-5 April) at least equal to the amount of tax that all the charities they donate to will reclaim on their gifts for that tax year.

Other taxes such as VAT and Council Tax do not qualify. Breast Cancer Now will reclaim 25p of tax on every £1 that they have given.

If you set up a Virgin Money Giving/Just Giving online page, all your donors will be asked about Gift Aid when they donate.

Remember Gift Aid is only claimable on voluntary donations, so if you are selling tickets or organising raffles ask for ‘suggested donations’ instead of the ticket sales.

There are several ways you can pay in the funds you have raised or are donating. Depending on what is easiest for you, you can either:

  • Go to our pay in online page.
  • Send a cheque made payable to Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC3N 1DY. If you do send a cheque, please make sure you enclose a brief note with your contact details and let us know how you raised the money so we can get in touch and thank you.
  • Contact our Supporter Services team on 0333 20 70 300 and pay the funds over the phone using a credit or debit card.
  • Pay the money in directly at a Barclays bank. All you need to do is contact our Supporter Engagement team by email at supporterengagement@breastcancernow.org or by phone on 0333 20 70 300 and request a paying-in slip. We’ll send it out to you and you can then use it to pay cash and cheques directly into our account.

Donating through payroll is a very simple and quick method to regularly support a charity.

We would suggest that you contact your HR Payroll department first and ask them if this option is set up at your company. If not, please feel free to contact our Supporter Engagement team by email at supporterengagement@breastcancernow.org or by phone on 0333 20 70 300 and we can talk you through the simple steps of implementing this.

If donating through your payroll is available at work, you can download the Breast Cancer Now Payroll Donation Form from our website.

If you would like to change any of your details, then please contact our Supporter Engagement team who will be happy to help.

You can contact them by email at supporterengagement@breastcancernow.org, on the telephone on 0333 20 70 300, or write to us at Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC3N 1DY.

When emailing or writing, please quote your supporter number (if known), full name and postcode so we can help you as quickly as possible.

Breast Cancer Now aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions. We are committed to establishing and maintaining good relations with all supporters, campaigners, donors, partners, volunteers and members of the public and we aim to always treat people with respect.

Breast Cancer Now is a member of the Fundraising Standards Board and as such, complies with the six key pledges in the Fundraising Promise.

At Breast Cancer Now, we openly welcome feedback, comments, suggestions and complaints. We actively encourage you to contact us with your feedback, whether good or bad.

Complaints are especially important to us as they may help us to see where our procedures or activities might be improved.

Without your feedback on these occasions we would not be able to improve the service we offer to you in the future, and therefore we value and take seriously any feedback you provide. We promise to take all complaints seriously and to deal with them in a timely manner.

To find out more, please see our Complaints Policy.

At Breast Cancer Now we use door to door fundraising and Private Site fundraising (where fundraisers work in locations such as shopping centres and train stations).

This means that you may speak to one of our fundraisers; either at your door or whilst you are out and about. This type of fundraising - and the thousands of people who choose to support us in this way – brings in vital funds that we need to carry on our life-saving work. It’s an extremely efficient and cost effective way of generating income and has raised millions of pounds for Breast Cancer Now since we started this public fundraising in 2007.

We use it because, put simply, it raises lots of money for us so we can fund our life saving breast cancer research.

It's a great way to talk to people about what we do and enables us to reach people who may not otherwise have the opportunity to support us. It also usually generates higher value donations.

Some people prefer this form of fundraising as it gives them the opportunity to ask questions about our work and discuss the different ways in which they can donate.

The organisation that regulates face-to-face fundraising (PFRA) has a code of conduct that states that face-to-face fundraisers must "always end a conversation in a polite and respectful manner as soon as they are asked to". It also states that fundraisers should "never say anything that could pressure or harass people" and should "not use manipulative techniques." Our fundraisers follow this code. Before any form of face-to-face fundraising can take place, we always seek legal approval from the local authority and police stations. Once approval has been granted, we inform our external agencies who then decide where the fundraisers will work.

Breast Cancer Now adheres to the Institute of Fundraising Codes of Practice and our fundraisers will not call at householders whose property display a 'no cold callers' sign.

If you feel that you have been visited and shouldn’t have been, then please contact our Supporter Engagement team at supporterengagement@breastcancernow.org, or call us on 0333 20 70 300.

Right now, we’re funding around £23 million worth of ground-breaking research projects, supporting nearly 450 of the world’s brightest researchers at more than 30 institutions across the UK and Ireland.

This means that our fundraising agencies have a very important job. Around the UK they work in private sites and as well as going door to door to spread the word about our research and raise money that makes it all possible. Find out if our fundraising agencies are working in your local area.

The telephone is a great way for us to develop a relationship with our donors. We use it to welcome new donors and thank people for supporting us. It is also one of the most effective ways of raising steady income and essential funding for breast cancer research.

We carry out full training with every telephone agency that we work with, and deliver regular training throughout a specific fundraising campaign. We carry out regular call listening to ensure the content and integrity of the calls being made on our behalf. All calls are also recorded.

We will not make any calls to existing supporters unless they have opted in to hearing from Breast Cancer Now in this way and we will not call any supporter, potential or existing, after 8pm

Yes. We are a member of The Public Fundraising Regulatory Association (PFRA), a self regulating membership body established to coordinate fundraising activity and promote quality, integrity and transparency.

The PFRA works with charities, professional fundraising organisations, Local Authorities and the police to ensure high standards in the industry and to resolve complaints. Breast Cancer Now is also an organisational member of the Institute of Fundraising, and will adhere at all times to the 'Code of Fundraising Practice.'

We are also a member of the Fundraising Standards Board and commit to following the highest funraising standards and to being regulated by the FRSB.

Yes. All of our fundraisers are professionally trained throughout the year, as we want them to be knowledgeable ambassadors who confidently represent Breast Cancer Now, and are trained to be compliant with the Institute of Fundraising's Code of Practice.

We trust our fundraisers to speak to thousands of people in all part of the country every year, and we take pride in their enthusiasm, dedication and professionalism.

We constantly monitor our fundraisers' behaviour and performance. We want to ensure they represent Breast Cancer Now's values when talking to the public and adhere to all the regulations and codes of practice set out by the Institute of Fundraising (IOF) and PFRA.

Every complaint is taken very seriously and individually dealt with, and actions are taken to prevent it from happening again. Breast Cancer Now is an organisational member of the IOF, and we are committed to following their codes of fundraising practice.

We will only work with agencies who are members of the IOF, and who are therefore committed to adhering to the codes.

Fundraisers asking for regular gifts via Direct Debit cannot accept one-off cash gifts. Please be assured that setting up a gift by Direct Debit is very safe. Only registered Direct Debit service users can use the information collected and anyone who signs up to a Direct Debit is protected by the Direct Debit Guarantee.

If you are visited by one of our fundraisers or see them when you are out and want to make sure they are working for us, the following will tell you how you can identify them and where they are currently working.

Our door-to-door fundraisers:

  • carry an ID card with their name, photograph, employee number and details of the agency the fundraiser works for
  • wear a grey Breast Cancer Now branded tabard or smart clothing with agency branded materials 
  • carry up-to-date Breast Cancer Now materials including information sheets and 'Thank you for Listening' cards To see if our door to door fundraisers are working in your area, please check our list of fundraising locations for the coming week. (link to site list) Our private-site fundraisers (working most commonly in shopping centres or train stations): 
  • display a Real Fundraising identification badge with their name, photo and employee number 
  • are wearing pink Breast Cancer Now branded T-shirts 
  • stand near a large Breast Cancer Now banner or stand
  • carry up-to-date Breast Cancer Now materials including information sheets and Touch, Look, Check (TLC) breast awareness guides.

To see if our fundraisers are fundraising in your area, please contact our Supporter Engagement team by emailing supporterengagement@breastcancernow.org.

If you have any concerns about fundraisers in your area, please call our dedicated supporter engagement team on 0333 20 70 300 or email them on supporterengagement@breastcancernow.org

Alternatively please contact the relevant agency helpline:

  • AGS Global Fundraising Services – 0800 031 9811 (Monday to Friday 9am - 9pm & Saturday 9am - 5:30pm)
  • Real Fundraising – 0800 612 6078 (Monday to Saturday 9am – 5:30pm)

We do screen our calling lists against numbers registered with the Telephone Preference Service (TPS) and do not cold call anyone signed up to the service, unless they have given us their explicit consent to be contacted on that number, have given third party opt in or are existing supporters.

The TPS allows these calls because, in many cases, members of the public don't want to lose contact with organisations they have an ongoing relationship with once they have registered with the service.

We will not make any calls to existing supporters unless they have opted in to hearing from Breast Cancer Now in this way.

If you are an existing supporter and want to stop receiving telephone calls from Breast Cancer Now, then please contact our Supporter Engagement team on supporterengagement@breastcancernow.org, telephone us on 0333 20 70 300 or write to us at Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC4N 1DY.

Yes. We send mailings to existing supporters throughout the year unless they have told us that they do not wish to hear from us via mail.

If you want to stop receiving mailings from Breast Cancer Now, then please contact our Supporter Engagement team on supporterengagement@breastcancernow.org, telephone us on 0333 20 70 300 or write to us at Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC4N 1DY. We do send some cold mailings to attract new supporters.

All data that we buy is checked against the Mailing Preference Service and we will not mail people who are registered with the MPS.

We do send some cold mailings to attract new supporters. All cold data is checked against the Mailing Preference Service and we will not mail people who are registered with the MPS.

We do send mailings to existing supporters unless they have told us that they do not wish to hear from us via direct mail.

If you are an existing supporter and want to stop receiving mailings from Breast Cancer Now, then please contact our Supporter Engagement team on supporterengagement@breastcancernow.org, telephone us on 0333 20 70 300 or write to us at Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC4N 1DY.

We will not, and have never, shared our supporter with other organisations for marketing purposes.

Breast Cancer Now runs a textiles recycling campaign to raise vital funds for our work. We work closely with a company called Midlands Textile ltd to administer our recycling scheme. We receive £100 per tonne of clothing collected.

To ensure the legitimacy of any organisation fundraising in this way, check that a UK registered charity number is featured on the collection bag or accompanying literature, and contact them directly for more information if you are in any doubt.

You can also see an example of a collection bag on our Recycling page. If you still do not feel happy about the legitimacy of a bag, it may be best to donate your unwanted items to your local, registered charity shop.

Breast Cancer Now aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions. We are committed to establishing and maintaining good relations with all supporters, campaigners, donors, partners, volunteers and members of the public and we aim to always treat people with respect.

Breast Cancer Now is a member of the Fundraising Standards Board and as such, complies with the six key pledges in the Fundraising Promise.

At Breast Cancer Now, we openly welcome feedback, comments, suggestions and complaints. We actively encourage you to contact us with your feedback, whether good or bad.

Complaints are especially important to us as they may help us to see where our procedures or activities might be improved. Without your feedback on these occasions we would not be able to improve the service we offer to you in the future, and therefore we value and take seriously any feedback you provide. We promise to take all complaints seriously and to deal with them in a timely manner.

To find out more, please see our Complaints Policy.

Thank you for deciding you would like to hold an event for Breast Cancer Now. Whatever fundraising event you have in mind, we are here to help and support you every step of the way, and are available to help with any questions you may have.  

To speak with a friendly member of our team please call 0333 20 70 300 or email supporterengagement@breastcancernow.org

If you are unsure about what sort of fundraising event you would like to hold, take a look at ou fundraising page - there should be something there to take your fancy!

Breast Cancer Now promotes numerous fantastic events all year round. To take a look at what’s on offer, visit our event pages.

If you would like to find out more about any of our promoted events, please do get in touch with our events team

If you would like to take part in an event not advertised on our website we would be delighted to hear from you. You can get in touch with our Supporter Engagement Team by email at supportengagement@breastcancernow.org or by calling 0333 20 70 300 to discuss how we can support you and to request your fundraising pack.

Wherever you are in the UK, we can help you with your fundraising. We have regional fundraising groups who would love to help you, or you can even set up your own group!

To find out more, fill in our form and one of the team will get back to you.

You can set up a Pink Ribbon Tribute Fund to keep your loved one's memory alive and make a positive difference to everyone affected by breast cancer.

Supporting Breast Cancer Now with a tribute fund in memory of a loved one is an amazing way to celebrate their life, while giving others hope for the future.

A Pink Ribbon Tribute Fund is a unique way to remember someone special and raise money in their name.

You can create a page on our website to share memories, post photos and celebrate their life with family and friends. Any money raised in their name will be kept in one place as a lasting tribute for years to come.

Find out more about Tribute Funds.

Donations we receive in memory of a loved one are very special to us. They remind us of the inspirational people we have lost to breast cancer and make us more committed to reach our goal and give people more time to live.

Supporting us in memory of a loved one is an incredible way to remember them and to stop people dying from breast cancer in the future.

Find out more about making a donation or fundraising in memory.

Absolutely! We have plenty of ideas to help you celebrate your special occasion and we’d love to help make your party really special.

Find out more about fundraising in celebration.

Yes, many people choose to leave us a legacy in their Will. Gifts in Wills are very important to the work of Breast Cancer Now.

By leaving us a legacy, you can make a real difference to the future.

Find out more about leaving a gift in your Will.

Volunteering for Breast Cancer Now is a fantastic experience; we really value everything our volunteers do for us and they are a vital part of the family.

By giving your time you can help to fund life-saving breast cancer research just a few hours can really make a difference. And it’s fun and sociable, you get to meet lots of great, like-minded people who all want to help the same cause.

Find out more about volunteering with us.

Just let us know by contacting our Supporter Services team by email at supporterengagement@breastcancernow.org or over the phone on 0333 20 70 200.

Please be aware if you are taking part in an event using a Breast Cancer Now guaranteed place, we may incur a cost (depending on how close the event is) and we will offer you the opportunity to make a donation to cover this cost.

You will need to let people who have sponsored you know that you will not be taking part and offer them the choice of allowing Breast Cancer Now to keep their donation or to have a refund. Please call us on 0333 20 70 300 to discuss this scenario.

We will provide you with a fundraising pack full of ideas on how to reach your target. You will also have the support of the events team. However, if you do not manage to raise the minimum sponsorship, you will have the opportunity to make up the shortfall yourself.

As a rule of thumb, you should aim to have received 80% of your fundraising at least two weeks before your event.

Breast Cancer Now aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions. We are committed to establishing and maintaining good relations with all supporters, campaigners, donors, partners, volunteers and members of the public and we aim to always treat people with respect.

Breast Cancer Now is a member of the Fundraising Standards Board and as such complies with the six key pledges in the Fundraising Promise

At Breast Cancer Now, we openly welcome feedback, comments, suggestions and complaints. We actively encourage you to contact us with your feedback, whether good or bad.

Complaints are especially important to us as they may help us to see where our procedures or activities might be improved. Without your feedback on these occasions we would not be able to improve the service we offer to you in the future, and therefore we value and take seriously any feedback you provide.

We promise to take all complaints seriously and to deal with them in a timely manner. To find out more, please see our Complaints Policy.

You can join the Pink Ribbon Lottery for just £1 a week and you’ll be in with the chance of winning £1,000 or one of 17 other cash prizes each Friday, all while supporting Breast Cancer Now’s life-saving research.

To sign up, call the Lottery helpline on 01524 753248 or email pinkribbonlottery@breastcancernow.org

Find out more about the Pink Ribbon Lottery and see the latest winners

In common with most medical research charities, Breast Cancer Now acknowledges that despite developments in areas such as cell culture and computer modelling there are occasions when potentially life-saving research still depends on the use of animals.

This is not an issue that we or any of our scientists take lightly. We are constantly striving to develop techniques that mean the use of fewer animals in research. All new medicines, no matter what they are, are required by law to be tested on animals.

As a member of the Association of Medical Research Charities (AMRC), Breast Cancer Now supports the AMRC position on the use of animals in medical research, and will not fund animal research unless it is essential and there is no alternative.

In addition, Breast Cancer Now’s grant holders are asked to ensure that any new procedure they employ, which reduces the number of live animals needed for research or testing, is communicated through the necessary media so that it becomes known to all who might make use of it.

Wherever possible our scientists aim to carry out their research on patients, on computers or on cells in a laboratory, and many of the projects we fund are like this.

But ultimately, if they are all working towards the common aim of cutting deaths from breast cancer, they need to explore every available avenue, which might one day lead to new drugs, treatments and cures.

While the Government does fund research into cancer itself, we believe that more research is needed if we are to beat breast cancer. Breast Cancer Now doesn’t receive funds from the Government to support breast cancer research, we rely entirely on voluntary donations for this.

The Government does support the overhead costs associated with charity research through the Charity Research Support Fund and we are working with others to ensure that this fund is maintained and that it receives sufficient funding.

Find out more about the research we are currently funding.

Yes - we aim to raise awareness of breast cancer issues with policy makers across the UK and Ireland, through our public affairs and campaigning activities.

We also have an educational role. Together with other charities, we try to raise awareness among women, their families and primary care teams. This goes towards making those women who do have breast cancer seek advice early and quickly, and have access to the best treatment.

Learn more about our campaigning work.

Joining forces is the best possible next step for science, research and most importantly, patients. The merger of Breast Cancer Campaign and Breakthrough Breast Cancer makes our new charity the UK’s largest dedicated breast cancer research charity.

Both Breakthrough and Campaign committed to funding the very best in breast cancer research. This is one of the reasons why the merger makes so much sense. Instead of competing, we can unite all our supporters and scientists behind a common goal – ending breast cancer, once and for all.

Read more about the two legacy charities' history and decision to merge.

Thank you for choosing to support Breast Cancer Now. We cannot always guarantee that we will have someone available to attend your event but will do our best to arrange it.

Please get in touch with our Supporter Engagement team by emailing supporterengagement@breastcancernow.org and supplying the following information:

  • on what date are you holding your event and what time would you like a representative to arrive
  • what would you like a representative to do, eg except a cheque or help at the event
  • where are you holding the event

Thank you for your interest in helping us raise awareness for our cause.  

We would be very grateful if you could get in touch with our Supporter Engagement Team as we would love to find out more about your fundraising plans and ideas and give you all the information that you need.

You can get in touch either by email at supporterengagement@breastcancernow.org or by calling 0333 20 70 300.

We receive several calls each week from laboratories, universities, individual researchers and heads of department – all looking for funding. All applicants fill in a detailed form, which then goes out to two members of our Scientific Advisory Board (SAB). If they deem the application worthy, it is then sent out to recognised experts across the world in the field for their review and comments, in line with Association of Medical Research (AMRC) guidelines.

A professional in the same field will know where to look for inconsistencies and flaws, and will also be able to judge whether the budget for the project is reasonable. It highlights project duplication, where a team has a poor track record or a line of research which others have proved to be of no value.

All comments received are then reviewed by members of Breast Cancer Now’s SAB, who will recommend to the charity’s Board of Trustees which projects should receive funding. Only those projects of the highest quality will receive funding.

We benchmark all our salary ranges against the sector every year; our CEO’s salary of £116k per annum is within 10% of the median pay range for similar-sized charities. The chief executive’s salary is decided very carefully, and entirely transparently, by our board of trustees.

CEO and senior management salaries are, of course, also included in the annual review. Our chief executive is responsible for a for major decisions concerning the income and investments of a charity with annual commitments amounting to around £25 million, which funds worldwide research seeking a cure for breast cancer. She manages and engages with stakeholders, supporters, parliamentarians and the media in order to ensure we make a difference to all those affected.

Breast Cancer Now is absolutely dedicated to investing in our employees and growing as an organisation to ensure we achieve our ambition of finally putting an end to breast cancer.

We will continue to monitor our expenditure versus our income to ensure we are in the best possible position to help the thousands of families devastated by this disease every year.

If you would like to change any of your details, then please contact our Supporter Engagement team who will be happy to help.

You can contact them by email at supporterengagement@breastcancernow.org, on the telephone on 0333 20 70 300, or write to us at Breast Cancer Now, Fifth Floor, Ibex House, 42-47 Minories, London EC3N 1DY.

When emailing or writing, please quote your supporter number (if known), full name and postcode so we can help you as quickly as possible.

Breast Cancer Now aims to maintain high standards in all of its work but we recognise that we can sometimes get things wrong, despite our best intentions. We are committed to establishing and maintaining good relations with all supporters, campaigners, donors, partners, volunteers and members of the public and we aim to always treat people with respect.

Breast Cancer Now is a member of the Fundraising Standards Board and as such, complies with the six key pledges in the Fundraising Promise.

At Breast Cancer Now, we openly welcome feedback, comments, suggestions and complaints. We actively encourage you to contact us with your feedback, whether good or bad. Complaints are especially important to us as they may help us to see where our procedures or activities might be improved.

Without your feedback on these occasions we would not be able to improve the service we offer to you in the future, and therefore we value and take seriously any feedback you provide. We promise to take all complaints seriously and to deal with them in a timely manner.

To find out more, please see our Complaints Policy.