We have responded to National Cancer Patient Experience Survey showing satisfaction with NHS cancer care is at a record high. 

Baroness Delyth Morgan, Chief Executive at Breast Cancer Now, said:

It’s really promising to see breast cancer patients continue to have such a positive experience of NHS care. But this survey also highlights the key issues that remain, including that thousands of breast cancer patients are worryingly still not being given enough practical support in dealing with the side-effects of their treatment – something that can have a huge impact on their wellbeing.

It’s also concerning to see that the national shortages in the cancer workforce are being felt by many patients, and we hope the forthcoming NHS long-term plan will include much-needed investment to address staff shortages.

As these statistics show, this survey remains critical to our ability to measure and improve cancer patients’ experiences and to deliver the national Cancer Strategy. We urge the Department of Health and Social Care to make clear its plans to overcome new challenges regarding the use of NHS data and ensure the future of this indispensable review.”The National Cancer Patient Experience Survey asks people with cancer across England to rate their care on a scale of zero (very poor) to 10 (very good). 

Commissioned by NHS England and analysed by Quality Health, the survey has been designed to transform how local services are delivered to improve patient experience, health outcomes and sustainability, while monitoring the progress that local areas are making to improve quality of care.

Key findings of the national cancer patient experience survey for 2017 include:

  • The 69,072 respondents gave an average rating of 8.80 with 94% of patient giving a rating of 7 or higher a statistically significant increase on last year’s score. 
  • 79% of respondents said that they were definitely involved as much as they wanted to be in decisions about their care – a statistically significant increase from last year 
  • 91% of respondents said they were given the name of a Clinical Nurse Specialist who would support them through their treatment – a statistically significant increase from last year. With the majority of respondents said that it had been “quite easy” or “very easy” to contact their CNS 
  •  89% of respondents said that, overall, they were always treated with dignity and respect while they were in hospital - a statistically significant increase from last year 
  •  94% of respondents said that hospital staff told them who to contact if they were worried about their condition or treatment after they left hospital. 

View the full survey results on the Quality Health website.