The rise and rise of our Ask the Nurse email service
Sometimes it’s difficult to talk over the phone about breast cancer and breast health. That's why we have our Ask the Nurse email service.
Sometimes it’s difficult to talk over the phone about breast cancer and breast health. That’s why we set up Ask the Nurse a dedicated and confidential email service that can help answer your questions and provide support.
The service has become more and more popular over the years with a steady increase in numbers. In 2010 we answered just over 600 emails. By 2012 this number more than doubled.
Just like the Helpline we get all sorts of questions. A few examples are:
I’m waiting for a diagnosis. Why does it take so long?
My partner has been diagnosed with breast cancer. How do we explain this to our children?
I’m going into hospital for surgery. What should I take with me?
How can I reduce the risk of lymphoedema?
How can I support my friend? I just don’t know what to say or do
I’m thinking of going back to work after treatment. What do I need to consider?
Is it safe to exercise during treatment?
Our nurses are specially trained to respond to such queries and offer support in writing. We’ll also link you to information about our other services and publications or signpost you to different resources and help.
The service is available to anyone in the UK and you can email anytime. People often fing that writing their questions down when they think of them helps clarify exactly what they need to know. We ask you to allow up to five working days for a response but most people get their answer within three days. You can also email in and request a call-back from one of our specialist nurses if you prefer.
Simply email any question about breast cancer or breast health concerns – big or small – and you’ll get a prompt reply.
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