Everyone affected by breast cancer can turn to us for support. So, we want to make sure that no one faces any barriers when using our services.
If you’re disabled and would like to use one of our services, we’ll do everything we can to make sure they’re accessible to you.
How we make our services accessible
- All the venues we use are wheelchair accessible and have accessible toilets
- Where we can, we choose venues on the ground floor
- We’ll let you know if there are other adjustments at the venue already, like hearing
- Our online videos are subtitled where possible
- We can write to you in a larger font size
- Our health information comes in Braille and audio formats
Our promise to you
If you need more support from us to take part in our services, we’ll do our best to make reasonable adjustments. You can talk to our services team about adjustments you might need by calling 0345 077 1893 or emailing firstname.lastname@example.org
We look at every request individually. So, while we’ll always aim to get back to you as quickly as possible, we might need more time to consider some requests.
We use the following approach:
We understand that everyone is unique, and one person’s needs might be different from someone else’s - even if their impairments are similar
- As part of our registration process, we’ll ask you if you need any additional support from us
- We’ll do our best to put reasonable adjustments in place, but if we can’t, we’ll make sure it’s clear why
- We’ll review our practices in line with feedback from you and other service users
How do we decide what’s reasonable?
How practical it is for us to make the adjustment?
How effective is the adjustment likely to be in preventing disadvantage? What difference would the adjustment make?
- Financial and resources
What cost might be incurred and are there resources available to make the adjustment?
The Equality Act 2010
Under the Equality Act 2010, and as a charity providing services for the public, we must and want to do everything we can to make sure that disabled people aren’t disadvantaged when using our services.
Sometimes, this means that we might treat disabled people differently to non-disabled people. This helps us to remove barriers to our services that disabled people could otherwise face.