At Breast Cancer Now, our supporters are at the heart of everything we do. With each advance we make in our labs, and every step we take for women affected by the disease, it’s your passion, determination and generosity that drives us forward. It’s our ambition that by 2050 everyone who develops breast cancer will live and live well but this will only happen if we all act now. It will take all of us, working together, to achieve it – which is why we’re so grateful to you for your support. We’re committed to making sure we use donations as effectively as possible, and that we’re providing that highest levels of customer service to our supporters. To achieve this we
- are truthful and don’t exaggerate
- do what we say we’re going to do
- we will answer your questions – openly and honestly. Take a look at our annual reports.
Making a complaint
We take our commitment to you very seriously and pride ourselves on working with you openly, honestly and respectfully so that the money you donate can be put to use as quickly as possible.
If you’re unhappy with anything we've done, or feel we’re falling short of our standards, please get in touch with us so we can take action.
Our complaints procedure explains how we’ll deal with the issue you’ve raised. If we can’t resolve your complaint, we accept the authority of the Fundraising Regulator to make a final adjudication.
Visit our frequently asked questions where you may find some answers to your query.
Get in touch
Please get in touch if you have any enquiries, comments, feedback or suggestions. We’d love to hear from you.
Call our supporter engagement team on 0333 20 70 300. We’re open 9am - 5pm, Monday to Friday.
Or you can email us on firstname.lastname@example.org
Our postal address is:
Breast Cancer Now
5th Floor Ibex House
42 - 47 Minories
Our Scotland Office:
Breast Cancer Now
222 Leith Walk